GDPR Compliance
Last updated: September 2026
Our Commitment to GDPR
Meta-otter is committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy rights of individuals in the European Economic Area and the United Kingdom. This page outlines our approach to GDPR compliance and your rights under this regulation.
Data Controller Information
Meta-otter acts as the data controller for personal information collected through our website and services. Our contact details are:
Meta-otter
42 Clerkenwell Road
London EC1M 5PQ
United Kingdom
Email: enquiries at meta-otter.com
Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so under GDPR. Our processing activities rely on the following legal bases:
Consent
When you submit enquiry forms, subscribe to communications, or otherwise provide information voluntarily, you give consent for us to process that data for the stated purposes. You may withdraw consent at any time.
Contractual Necessity
When you engage our services, we process personal data as necessary to fulfill our contractual obligations to you.
Legitimate Interests
We may process data based on legitimate business interests, such as improving our services, maintaining security, and communicating with prospective clients, provided these interests do not override your fundamental rights and freedoms.
Legal Obligations
We process certain data to comply with legal requirements, such as accounting regulations and professional standards.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right of Access
You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data along with information about how we use it.
Right to Rectification
You may request correction of inaccurate personal data and completion of incomplete data.
Right to Erasure
You may request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.
Right to Restriction of Processing
You may request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects. We do not currently engage in such automated decision-making.
Exercising Your Rights
To exercise any of these rights, please contact us at enquiries at meta-otter.com. We will respond to your request within one month, though this period may be extended by two additional months for complex requests. We may request verification of your identity before fulfilling requests.
Data Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.
International Data Transfers
When we transfer personal data outside the European Economic Area or United Kingdom, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions recognizing equivalent protection in the recipient country
- Other legally approved transfer mechanisms
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods are outlined in our Privacy Policy.
Third-Party Processing
When we engage third-party service providers to process personal data on our behalf, we ensure they provide sufficient guarantees of GDPR compliance through written agreements that specify their obligations.
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the United Kingdom, the relevant authority is:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to Compliance Practices
We regularly review and update our data protection practices to ensure ongoing GDPR compliance. Material changes will be communicated through updates to this page and our Privacy Policy.